Refund & Return Policy

1. Overview

At Zyana Luxury Shop, your satisfaction is our priority. We want you to love your LED face mask and every product you purchase from us.

If for any reason you are not completely satisfied, please review our refund and return policy below.

2. Return Window

We accept returns within 6 days of the delivery date.

To be eligible for a return, your request must be submitted within this 6-day window. Requests made after this period will not be accepted.

3. Eligibility Conditions

To qualify for a return or refund, your item must meet the following conditions:

• The return request is submitted within 6 days of delivery

• The item is in its original packaging with all accessories, manuals, and components included

• The product has not been misused, physically damaged, or tampered with

• Proof of purchase (order confirmation or receipt) is provided

4. Non-Returnable Items

The following items are not eligible for return:

• Items returned after the 6-day return window

• Products showing excessive use or damage beyond normal trial use

• Items without original packaging or missing components

• Gift cards or store credit

• Items marked as final sale or non-refundable at purchase

5. Defective or Damaged Products

If your product arrives defective, damaged, or incorrect, we sincerely apologise.

Please contact us within 48 hours of delivery with:

• Your order number

• A clear description of the issue

• Photos or a short video showing the defect or damage

We will arrange a free replacement or full refund at no additional cost — no questions asked.

6. How to Request a Return

Follow these steps to initiate your return:

Step 1: Email us at info@zyanaluxury.shop within 6 days of delivery.
Step 2: Include your order number, reason for return, and photos if applicable.
Step 3: Our team will respond within 1–2 business days with return instructions.
Step 4: Pack the item securely in its original packaging and ship it back.
Step 5: Once received and inspected, your refund will be processed within 5–7 business days.

7. Return Shipping

• If the return is due to a defect, damage, or our error, return shipping is free.

• For other returns, the customer is responsible for return shipping costs.

• We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

8. Refund Method & Timeline

Once your return is received and inspected:

• You will be notified by email of the approval status

• Refunds are processed within 5–7 business days

• Refunds are issued to the original payment method (card, PayPal, etc.)

• Your bank may take an additional 3–5 business days to reflect the amount

9. Exchanges

We currently do not offer direct exchanges.

If you wish to exchange a product, please return the original item (subject to our 6-day return policy) and place a new order.

10. Cancellations

Orders can be cancelled within 12 hours of placement, provided they have not been shipped.

To cancel, contact us immediately at info@zyanaluxury.shop with your order number.

Once an order has been shipped, our standard return policy applies.

11. Contact Us

For any return or refund enquiries, please contact us:

Zyana Luxury Shop
Email: info@zyanaluxury.shop
Website: https://zyanaluxury.shop/
Customer Support Hours: Monday – Friday, 9am – 6pm